Artificial intelligence · Artificial Intelligence
Voice, transcription and automatic minutes
Phone assistants that answer, and conversations transcribed, summarised and turned into tasks without anyone taking notes.
- Channels
- Phone, meetings and recordings
- Languages
- Chilean Spanish and multilingual
- Duration
- 4 to 10 weeks
- Output
- Transcript, summary and agreements
The problem
A good share of a company's knowledge is said out loud and lost. Meetings without minutes get repeated, and calls nobody answers end with a client calling somewhere else.
What it includes
Phone assistant
It answers, understands the query, resolves the routine cases and transfers to a person with the context already gathered.
Meeting transcription
Conversion to text with speaker separation and timestamps, in Chilean Spanish.
Minutes and agreements
Automatic summary with the commitments made, their owners and their deadlines, ready to send.
Conversation analysis
Most frequent reasons for contact, sentiment and early detection of recurring problems.
Integration with your calendar
Agreements become tasks and appointments in the tools you already use.
How we work
- 01AssessmentWhich calls and meetings justify being automated.
- 02ConfigurationVoice, scripts, transfers and minutes format.
- 03PilotAccompanied operation with correction of frequent errors.
- 04ProductionService in regime with periodic reporting.
Deliverables
| Document | Length |
|---|---|
| Assistant or transcriber In operation. | included |
| Automatic minutes Sent as each meeting ends. | included |
Recording a conversation requires informing the participants. We build the notice into the flow and log the consent: it is a legal requirement and it also avoids awkward conversations later.