Artificial intelligence · Artificial Intelligence
Internal agents and copilots
Assistants that do more than answer: they query your systems, execute tasks and escalate to a person when appropriate.
- Duration
- 6 to 12 weeks
- Integrates with
- Your APIs, databases and documents
- Control
- Every action is logged
- Limits
- Set by you, not by the model
The problem
A chatbot replies. An agent acts: it searches your knowledge base, checks stock, books the appointment, generates the document and notifies whoever needs to know. The difference lies in the tools you hand it and the limits you set.
What it includes
Connected tools
The agent reaches your systems through narrow, auditable functions, not with open access to the database.
Your own knowledge base
It answers with your documentation, your procedures and your vocabulary. With no backing, it hands over instead of inventing.
Explicit guardrails
We define which topics it never answers alone, which actions require human confirmation and which information never leaves the perimeter.
Escalation to people
When the case exceeds it, it passes the full context to whoever must resolve it, without the client repeating anything.
Full traceability
Every answer logs the model, the tools used, tokens, cost, latency and the verification verdict.
How we work
- 01Use casesWhich tasks are worth delegating and which are not.
- 02ToolsDesign of the functions the agent will be able to invoke.
- 03BuildDevelopment, evaluation with golden cases and tuning of guardrails.
- 04ProductionDeployment with cost and quality monitoring.
Deliverables
| Document | Length |
|---|---|
| Agent in production On the agreed channels. | included |
| Tool catalogue Documented and versioned. | included |
| Traceability dashboard Cost, latency and escalations. | included |
An agent with too many permissions is an incident waiting to happen. Every tool is designed with the minimum necessary scope and audited against prompt injection before going into production.