Automatización · Artificial Intelligence
Chatbots and intelligent messaging
Virtual assistants that answer, resolve and escalate to a person only when it is genuinely needed.
- Channels
- WhatsApp, web, Telegram, email
- Availability
- 24/7
- Escalation
- Automatic to a human agent
- Duration
- 3 to 6 weeks
The problem
An assistant that answers with your company's real information, not with whatever comes to mind. Every answer is backed by your knowledge base and stays on the record.
What it includes
- Respuestas contextuales conectadas a tu base de conocimiento.
- Integración con WhatsApp Business, widget web y Telegram.
- Escalamiento automático a un agente humano cuando el caso lo requiere.
- Asistentes con procesamiento de voz.
- Análisis de sentimiento y satisfacción del cliente.
- Registro completo de cada conversación: modelo, costo, latencia y veredicto.
How we work
- 01Base de conocimientoRecopilamos y estructuramos la información con la que responderá.
- 02Diseño conversacionalDefinimos tono, límites y qué temas nunca responde solo.
- 03ImplementaciónConexión de canales, pruebas y puesta en marcha.
- 04AfinamientoAjuste con conversaciones reales de las primeras semanas.
Deliverables
| Document | Length |
|---|---|
| Asistente en producción En los canales acordados. | included |
| Panel de conversaciones Historial, escalamientos y métricas. | included |
| Guardarraíles documentados Temas vetados y política de derivación. | included |
Note
What the bot does not know, it does not invent. Without backing in your information, it hands over to a person. Personal data is redacted before going out to any external API.
Other services in this area
Custom AI integrationArtificial intelligence solutions trained on the data and the vocabulary specific to your industry.Internal agents and copilotsAssistants that do more than answer: they query your systems, execute tasks and escalate to a person when appropriate.Business process automationWe turn repetitive manual processes into automated flows that reduce errors and free up valuable time.Intelligent document processingInvoices, contracts, forms and emails turned into structured data, with nobody transcribing by hand.Internal search and knowledge baseEverything your company knows, scattered across folders, inboxes and systems, searchable in a single box and with sourced answers.Advanced data analysis with AIIntelligent processing of large volumes of data to turn records into decisions.Voice, transcription and automatic minutesPhone assistants that answer, and conversations transcribed, summarised and turned into tasks without anyone taking notes.Private AI on your own infrastructureModels running inside your perimeter, for when the information cannot leave towards any cloud.AI quality evaluation and controlWe measure whether your artificial intelligence answers well, how much each answer costs and whether it degrades when the model changes.Automated multi-platform publishingScheduling and simultaneous publishing to Facebook, Instagram, LinkedIn, X and more, from a single place.Scheduling and calendar synchronisationIntegration with Google Calendar, Outlook and appointment management systems, with no back-and-forth emails.