Automation · Artificial Intelligence
Chatbots and intelligent messaging
Virtual assistants that answer, resolve and escalate to a person only when it is genuinely needed.
- Channels
- WhatsApp, web, Telegram, email
- Availability
- 24/7
- Escalation
- Automatic to a human agent
- Duration
- 3 to 6 weeks
The problem
An assistant that answers with your company's real information, not with whatever comes to mind. Every answer is backed by your knowledge base and stays on the record.
What it includes
- Contextual answers connected to your knowledge base.
- Integration with WhatsApp Business, web widget and Telegram.
- Automatic escalation to a human agent when the case requires it.
- Assistants with voice processing.
- Sentiment and customer satisfaction analysis.
- Full log of every conversation: model, cost, latency and verdict.
How we work
- 01Knowledge baseWe gather and structure the information it will answer with.
- 02Conversational designWe define tone, limits and which topics it never answers alone.
- 03ImplementationChannel connection, testing and go-live.
- 04TuningAdjustment with real conversations from the first weeks.
Deliverables
| Document | Length |
|---|---|
| Assistant in production On the agreed channels. | included |
| Conversation dashboard History, escalations and metrics. | included |
| Documented guardrails Restricted topics and referral policy. | included |
Note
What the bot does not know, it does not invent. Without backing in your information, it hands over to a person. Personal data is redacted before going out to any external API.
Other services in this area
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